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GDPR Compliance

Last Updated: August 19, 2025

1. Introduction

At egypet, we are committed to protecting the privacy and rights of our users. This GDPR Compliance Statement outlines how we comply with the General Data Protection Regulation (GDPR), which is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area.

The GDPR gives individuals greater control over their personal data and imposes certain obligations on businesses that process the information of these individuals. We have implemented various measures to ensure our compliance with these regulations.

2. Data Controller

egypet acts as a data controller for the personal information you provide to us. As a data controller, we determine the purposes and means of processing personal data. We are responsible for implementing appropriate technical and organizational measures to ensure and demonstrate that our processing activities comply with the requirements of the GDPR.

Our contact details are:

3. Data Processing

We process personal data for the following purposes:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To allow you to participate in interactive features of our services
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To monitor the usage of our services
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer

The legal bases for processing your personal data include:

  • Performance of a contract when we provide you with products or services, or communicate with you about them
  • Our legitimate interests, which include improving our services, marketing, and fraud prevention
  • Compliance with a legal obligation
  • Your consent, where applicable

4. Your Rights

Under the GDPR, you have the following rights:

4.1 Right to Access

You have the right to request copies of your personal data. We may charge you a small fee for this service.

4.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

4.3 Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

4.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

4.5 Right to Object

You have the right to object to our processing of your personal data, under certain conditions.

4.6 Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

4.7 Right Not to be Subject to Automated Decision-making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

5. How to Exercise Your Rights

If you would like to exercise any of these rights, please contact us using the following methods:

We will respond to your request within 30 days. If we need more time, we will inform you of the delay and provide an explanation for it.

6. Data Security

We have implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data
  • Ability to ensure ongoing confidentiality, integrity, availability, and resilience of processing systems and services
  • Ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident
  • Regular testing, assessing, and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing

7. Data Breach Notification

In the case of a personal data breach, we will notify the relevant supervisory authority without undue delay and, where feasible, not later than 72 hours after having become aware of it, unless the breach is unlikely to result in a risk to the rights and freedoms of natural persons.

If the breach is likely to result in a high risk to the rights and freedoms of natural persons, we will also notify the affected individuals without undue delay.

8. International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure that appropriate safeguards are in place to protect your data and to comply with our legal obligations. These safeguards may include:

  • Transferring data to countries that have been deemed to provide an adequate level of protection by the European Commission
  • Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe
  • Implementing binding corporate rules

9. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this GDPR Compliance Statement and our privacy practices. If you have any questions about this statement or how we handle your personal information, please contact our DPO at:

10. Changes to This GDPR Compliance Statement

We may update this GDPR Compliance Statement from time to time. We will notify you of any changes by posting the new statement on this page and updating the "Last Updated" date at the top of this page.

We encourage you to review this statement periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or suggestions about our GDPR Compliance Statement, do not hesitate to contact us at:

You also have the right to lodge a complaint with a supervisory authority. However, we encourage you to contact us first so that we can try to resolve your concern directly.